You’re Going To Learn
Keeping Residents Satisfied Has Many Benefits
- Assisted living is essentially about providing standard care for all residents as the only way to ensure consistent occupancy rates is through the maximization of satisfaction -for residents and their relatives.
A Model Complaint Process
Learn the 7 steps to creating a successful Compliant and Grievance system for your ALF. Each step is detailed and gives you instructions to create a system that AHCA will love.
Turning Complaints into Compliments
- An effective complaint process is the first step towards customer satisfaction, which is the foundation for compliments.